Land a Rewarding Career as a Help Desk Agent in Dubai Sports City

Dubai Sports City, a premier destination for sports and entertainment, is expanding its team and looking for a dynamic individual to join their facilities management division. If you have a passion for problem-solving and delivering exceptional customer service, this could be the perfect opportunity for you. The role of a Help Desk Agent is crucial in ensuring the smooth operation of world-class facilities, making it a key position within the organization.

This article provides a complete overview of the open position, including the roles and responsibilities, required skills, and a clear guide on how to apply.

About the Role: Help Desk Agent – Facilities Services

As a Help Desk Agent at Dubai Sports City, you will be the primary point of contact for all inquiries related to facilities management. This is a frontline role where your efficiency and customer-centric approach will directly impact the experience of clients and visitors. You will be the nerve center for service requests, ensuring that everything from maintenance issues to operational queries is handled promptly and effectively.

Your core mission will be to maintain the high standards that Dubai Sports City is known for by providing timely and efficient technical and administrative support.

Key Responsibilities and Day-to-Day Tasks

In this full-time position, your responsibilities will include:

• Acting as the first point of contact for all facilities management help desk inquiries.
• Managing and logging service requests using specialized help desk software.
• Troubleshooting issues and coordinating with relevant teams to find solutions.
• Ensuring all service requests are resolved in a timely manner.
• Maintaining clear and professional communication with clients and internal teams.
• Managing multiple service requests simultaneously without compromising on quality.
• Potentially working night shifts as required by the operational needs.

Available Position and Location

Here is a quick summary of the current job opening:

How to Apply for the Help Desk Agent Position

The application process is straightforward. If you believe you are a good fit for this role, follow these steps:

1. Prepare Your Documents: Update your resume (CV) and draft a compelling cover letter that highlights your relevant experience and customer service skills.
2. Compose the Email: Send your application to the dedicated email address: recruitment@dsc.ae.
3. Use the Correct Subject Line: This is critical. The subject line of your email must be: “HD-FS25 – [Your Name]”. For example, “HD-FS25 – Jane Doe”.
4. Submit Your Application: Review your email and documents for accuracy, then send them in. Only shortlisted candidates will be contacted.

Essential Skills and Eligibility Criteria

To be successful in this role, you will need to meet the following qualifications:

Mandatory Requirements:

• A minimum of 3 years of proven experience in a help desk or customer service role.
• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication skills.
• Proficiency with help desk software and tools (e.g., CAFM, ServiceNow, Freshdesk).
• Ability to work both independently and as part of a team in a fast-paced environment.
• Must be detail-oriented with strong organizational skills.
• A positive attitude and a genuine customer-first mindset.
• Openness to working night shifts if required.

Preferred Skills (Advantageous):

• Previous experience within the facilities management industry or a similar field.
• Familiarity with basic building systems and maintenance processes.

Frequently Asked Questions (FAQ)

Q1: What is the job title and department?
A: The position is “Help Desk Agent” within the Facilities Services Management department of Dubai Sports City.

Q2: Where is the job located?
A: The job is based in Dubai, UAE.

Q3: What is the most important qualification for this role?
A: The most critical requirements are 3+ years of relevant help desk experience and exceptional customer service and problem-solving skills.

Q4: Is this a full-time position?
A: Yes, this is a full-time role.

Q5: What should I include in the email subject line when applying?
A: You must use the exact reference: “HD-FS25 – [Your Name]”.

Q6: Does Dubai Sports City encourage diversity in hiring?
A: Yes, the posting mentions that Dubai Sports City is an equal opportunity employer that values diversity in the workplace.

Conclusion

The Help Desk Agent role at Dubai Sports City is an excellent chance to build a career with a renowned organization. It is ideal for a proactive, customer-focused professional who thrives in a dynamic environment. If you have the necessary skills and are ready to take on this challenge, ensure you submit your application before the deadline.